How Our Privacy Policy Covers Wallet Data
Our Privacy Policy describes the records needed to create and maintain your account, including contact details, phone verification results, login events, device signals and requests sent to support. When you choose DANA, OVO, GoPay, QRIS, bank transfer or a virtual account, we may handle a payment
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reference, status, amount and time so the cashier record can be matched correctly; we do not need your wallet PIN for that matching process. We also use technical logs to keep a mobile session connected while you move between the account page and the lobby. Cookies
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can remember selected settings and help us understand page errors. We retain records for the period needed for account service, dispute handling, security checks or applicable legal duties, then assess whether they are still needed. Where access or eligibility is discussed, it depends on local law.
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Questions about this Privacy Policy can be sent through our support chat or the contact route shown on the account page.
Service availability depends on jurisdiction. Users are responsible for checking local law before access.